Refund & Cancellation Policy

• Before the producer accepts: full refund, no questions asked.
• After acceptance, before cooking starts: full refund minus payment gateway charges.
• After cooking or dispatch: no refund, as the food is freshly prepared and perishable.

If a producer cannot fulfil your order (ingredient shortage, illness, capacity), the order is cancelled and you receive a 100% refund. Repeated cancellations affect a producer's standing on the platform.

• Order never delivered — full refund.
• Wrong item delivered — full refund or free replacement.
• Item damaged or leaking in transit — full refund on photo evidence.
• Quality or spoilage issue reported within 24 hours — refund after review.
• Partially missing items — pro-rata refund for missing items.

Online payments are refunded to the original payment method within 5–7 business days. Cash-on-delivery orders are refunded as T&M wallet credit or by UPI transfer to a number you confirm.

Homemade food is perishable and made to order. We cannot accept returns for change of mind or taste preference once the food has been prepared or delivered.

Open the order in the Orders tab and tap "Report an issue", or email support@tummyandmummy.com with your order number and photos. Requests must be raised within 24 hours of delivery.